this is their reply to me so far:
You have sold an digital product or rather said in this situation currency that is a payment equivalent and normal not covered under the Buyer/Seller protection per se. However if we receive the information that a payment was not made by the buyer it is required that you can provide us evidence that the item or digital good has been send to the buyers address.
For digital goods this evidence is mostly in form of a data-log that shows that the digital item has been either send to the buyers E-Mail or user account and we can verify that the buyer has received the item so that we can still protect you with the seller protection according to our user policy for the Buyer/Seller Protection.
https://www.paypal.com/de/webapps/mpp/ua/useragreement-full?locale.x=en_DE#pp-seller-protection
[...]
PayPal Seller Protection may apply when a buyer claims that:
- They did not authorize, or benefit from, funds sent from their PayPal account (referred to as an “Unauthorized Transaction” claim) and Unauthorized Transaction occurs in an environment hosted by PayPal.
- They didn’t receive the item from you (referred to as an “Item Not Received” claim)
[...]
Intangible Goods additional requirements
For the sales of intangible goods and services to be eligible for PayPal Seller Protection, the sale must meet the basic requirements and the following additional requirements:
- Integration requirements
- Where you have integrated a PayPal checkout product, you must be using the current version of that product if you are accepting payments directly via a website or mobile optimized website.
- Ensure you are passing session information to PayPal at checkout if you are integrated with PayPal via a third party or if you have a native app integration.
- Other integration requirements may apply depending on your business model. We will let you know those requirements ahead of time, if needed.
- If the transaction is a payment for digital goods or licenses for digital content, you must have paid Standard Transaction Fees on the sale (this does not apply to payment for other Intangible Goods).
- Delivered the item and provide proof of delivery for Intangible Goods.
[...]
Intangible Goods
The following is required as proof of delivery for intangible goods:
For intangible or digital goods, proof of delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled. Compelling evidence could include a system of record showing the date the item was sent and that it was either:
Electronically sent to the recipient, including the recipient’s address (email, IP, etc.), where applicable.
Received or accessed by the recipient
[...]
My colleague just tried to inform you, that 'payment equivalents' are not covered with buyer's and seller protection, not digital goods in general. He just expressed it wrongly.
There are several goods wich do not apply to protection e.g. cars, gold, coupons.
It is not illegal or against our policy to sell/buy these goods, but they are just not covered by buyer/seller protection. This is because of a high fraud potencial.
Please keep in mind, that the buyer's and seller protection is a free service with limited options, not a institution for legal protection.
PayPal is a payment service only.
so they are kind of mean that,they are not response for anything happen when we meet scammer.
no one gonna have the money back,this is their policy.
keep away from paypal.
