On March 21st I ordered an item from a website called wowitus.com (hadn't heard of it before, but it looked professional and legitimate). Because I hadn't heard of it I specifically chose to pay with PayPal for the buyer protection. About a week later (March 27th) I get an email from PayPal saying my tracking information is available for the item. When I punch in the tracking number to UPS, it tells me the item was delivered two days prior, left on front porch. I check the front porch and everywhere around the house, there is no item. I also notice something fishy on UPS website, the package weight on UPS says 0.9 lbs. The item I ordered is well over 10 lbs. At this point I open a dispute with PayPal and say everything above. After opening the dispute I decide to call UPS. UPS asks for my name and address, then tells me this item was shipped to a completely different person and different address. UPS sends me an official proof of delivery which states a totally different address and name from mine. Also, it turns out the 0.9 lb item was sent from Amazon! At this point I figure I am dealing with a scammer, who just ordered something off Amazon to my town so they could upload a tracking number that shows my town name when you punch it in.
So I open PayPal message center and upload the new documents, the proof from UPS that the item was shipped to a different person and address. I ask that it be added to my case. This morning I wake up to two emails from PayPal, one saying they are reviewing information provided by the seller, and the next saying the dispute has been denied "because we received shipment tracking from the merchant confirming that the merchandise was delivered." I also notice that my UPS proof was not added to the dispute, it only has the original uploaded docs (just proof of what I purchased). Even without my UPS upload, the denial makes no sense, because they merely verified any item was shipped ever, they did not verify it was shipped TO ME. I am actually pretty shocked with how poor this experience is, I don't understand how the claim could be denied without the barest minimum of looking into it.
I am looking for some advice here. An item was shipped from Amazon to my town, but not me or my address, and PayPal's resolution procedure is so poor that they determined that was legitimate. I need to appeal this, but there is no button or link to appeal it. Has anyone ever had this experience?
Thanks!
