Situation:
When I arrived at the hotel, The Sleep Inn & Suites in Kalamazoo, MI , I was informed that the room I had reserved thru Hotels.com was in fact NOT available because Hotels.com had overbooked them. We were forced to drive 3 hours home from 12am-3am after a tiring evening. The hotel clerk tried to cancel but they said Hotels.com would need to cancel it on their end. I have tried many times over the last few days via both phone and chat to contact Hotels.com, but they are 100% completely unreachable via their automated systems (chat bots, phone bots, etc). I have tried and and tried and Hotels.com completely failed me on this one.
I have tried a dispute with Paypal on this but they closed the case, denying it, with no explanation.
If additional evidence is needed to support my dispute, I can try and see what I can provide, but without an explanation for the reason of denial I don't know what to do. What can be done thru Paypal?
