Aser.co

Andyd13
Contributor
Contributor

Ordered a 3D Bluetooth gimbal from this company all I got was a cheap selfie stick no Bluetooth on it and parts missing 

got in touch after 4 emails no look with a refund, 

sent email to PayPal I can have a refund but I have to send it to China £58 postage.

it was posted from southall London but I have to send it to China.

paypal gave me 3 days to return it impossible.

tried ring PayPal but no help .

 

any advice please

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Andyd13 

 

It doesn't have to get there in 3 days, you just have to have posted it with tracking in that time.

 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.



Advice is voluntary.
Kudos / Solution appreciated.

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4 REPLIES 4
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Andyd13 

 

It doesn't have to get there in 3 days, you just have to have posted it with tracking in that time.

 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.



Advice is voluntary.
Kudos / Solution appreciated.
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Andyd13
Contributor
Contributor
Learnt the hard way, no help from PayPal
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Kai-KKY1980
New Community Member
I have the same problem.
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Chriscarnex
New Community Member
They are totally rip off pay Pal should expect full responsibility for the company's that use them l ordered 3d gambit they sent a 5.00 selfie stick then had to pay £ 12.00 to send it back they should held responsible coz they no the scam
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