Hey all,
i would appreciate a 3rd perspective.
the outline:
-I recently opened a dispute in paypal.
-I claimed that the item wasn't as described, the reason; I purchased a phone which had an icloud account attached to it, when in the listing the seller specifically said the icloud account has been removed. the icloud is a major feature, and can't be used without it. I assume the reason the listing was for parts/not working was because the seller had said the touch id doesn't work.
-other notable points were that the listing was for parts or not working.
-I presented my case, and paypal denied the case. There was no specific reason given.
-I have rang up customer support, and they said that the item was effectively listed, and that there would be no affective appeal.
-I stated that i can provide email evidence that the seller admitted to the iphone having an account on there, and i also added i could provide photo evidence of the account on the phone.
-Neither of these would make a difference in terms of an appeal, i was informed.
My reasoning here is that the outcome isn't decided based on the accuracy of the description, but the type of listing itself?
many thanks,
kenn
