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I've placed an order with them last week. I wish I would have seen your post prior ordering. I'll probably be in the same situation as you 😞
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Sadly these scam China websites if paypal stop doing business with them just re-open another name and start over.
The best thing paypal can do is to stop trading with China altogether as personally I would not buy items from them as they are often unsafe especially for children.
But if not then recognise them so we don't buy from them again.........
Chinese Web Sites or on Facebook easy to spot so buyer beware.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.
Advice is voluntary.
Kudos / Solution appreciated.
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Yes I made the mistake of falling for their pretty pictures on line, definitely not who they say they are, after a month of placing an order no ETA or shipping information, after some strong messages to them did get a cancellation although still awaiting refund. Paypal should take action and not allow use of their service.
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