Adding infomation to a disputed payment

100htz
New Community Member

I raised a dispute about non receipt of an item i had ordered from a supplier. I know have more information that I want to add to the case. I would like to send a picture to the "resolution Center" How?

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2 REPLIES 2

Aillaud
New Community Member
I'm guessing since there's no answer here that there is no way to add information to a claim? Once you submit it, that's it?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Aillaud 

 

The dispute stage is when you can provide information to paypal on the dispute.

Once escalated to a claim then you can only provide information if paypal send you a request to do so and provide a link.

Other than that contact customer services and ask if they can add information to your claim for you?


Advice is voluntary.
Kudos / Solution appreciated.
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