Missold items from China

[Raymond1943]

I bought what I thought was a pallet of returned goods from Amazon at a cost of $39.99 plus shipping of £9.99 ,the items sent to me were a mans wallet and a body purse nothing like what was advertised.

I contacted the people concerned to complain and was offered 20% compensation of the cost incurred and told it would cost me $20.00 to send the things back so my total outlay was $49.99 and to send the items back would leave me well out of pocket.

Can you help me sort this problem out please

[kernowlass]

@Raymond1943 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request.
https://www.paypal.com/uk/webapps/mpp/refunded-returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.