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Account with my Phone & Social # that I did not create! Paypal not responding.

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New Community Member

Account with my Phone & Social # that I did not create! Paypal not responding.

My primary account with Paypal was compromised and a bank transfer was processed without my consent. After calling the CS number, I learn that there is another account connected to my phone number and verified with my Social Security Number that I have never set up. I cannot get an answer or response from PayPal to resolve this issue!

 

I am astounded by the horrendous response from Paypal with such a time sensitive issue. 

 

 

 

Please help! 

1 REPLY 1
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Esteemed Advisor

Re: Account with my Phone & Social # that I did not create! Paypal not responding.

@Awine7891123 


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.