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Account limited for more than a year with

Contributor

Account limited for more than a year with

No one at PayPal will reply by email (after dozens of emails) to all the different departments I could discover.

 

And no one is able to help by phone - though I called dozens of times and have spoken to a number of reps. All of whom went through the issues with me. Collected all the information they needed and then told me to wait patient for an email.

 

I am 100% sure that PayPal reps are ignoring me but I also have my money locked up in my PayPal account now for a full year.

That I can't access.

 

It all started with identity verification and business identification - all of info for, I have provided several times.

 

I'm posting here in this forums on the hopes that someone notices. I am not sure what to do other then perhaps to seek legal consul.

Does anyone know what should I do ?

4 REPLIES 4
Esteemed Advisor

Re: Account limited for more than a year with

@gang2018 

 

Does the name on your paypal account exactly match the name on the documents you have supplied to paypal for identity confirmation?


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Contributor

Re: Account limited for more than a year with

@kernowlass 

Yes it is the same.

My documents were never checked by PayPal.

I'm still waiting for that.
 

 

Esteemed Advisor

Re: Account limited for more than a year with

@gang2018 


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Account limited for more than a year

@kernowlass 

Yes I already have tried both ways but they say the same things, that I should fill and send the files for my account verification but as I said I did this long time ago and nothing has changed.

Is there anything else I could do ? I just want to transfer the money. Is there any way I could just do that ?