We got out of the blue our account limited Black Friday afternoon. The only thing we got was an auto generic mail from PP stating the limitation was due to financial risk. No further information. The days after we have tried to get a dialogue. The only answer we got was a repetition of the first. The only thing we can guess is that we had too much money on the account. We had hold some because we had a potential purchase by a new supplier that might wanted us to pay through PP. Looking back we see this was a mistake, but we miss communication. We have made a lot of money for PP the last 10 years so it feels like a very cold reaction. Looking back into the policy we can see that we have behaved in a way that can be misunderstood and this is a mistake from our side. But where is the partnership approach, why no warning and no dialogue. If all PP's business customers treated their customers like PP there would soon not be any business for PP. Where is the "guys you are doing something wrong. Get it fixed or we will limit your account" dialogue? We consider ourselves as a very good customer, no disputes, happy customers so this is very disappointing.
