Account Hacked

[HelpNeeded0101]

Hello, My issue is as follows.

My PayPal account was hacked, and they changed some phone #s and added an Authenticator to my account. I called my bank and froze my account, I then called Paypal and through the automated system I changed my password. While still unable to fully log in due to the Unauthorized Authenticator, I was able to get in touch with a live person at Paypal via a chat service, after explaining my situation to her she sent my case to the "back-end" for review, 4 days later I received an email from paypal saying they have found the Activity on my account to be unauthorized and that I need to LOG IN and check the status of my case via the Resolution Center (I was given a case#) however, as previously stated I am unable to log in still due to the Authenticator still being on my account. I have created a alternate Paypal account Just for the possibility of speaking to someone who can help me.

 So in summery. Locked out of account due hackers placing authenticator, need it removed so I dont starve during a pandemic...Thank you

[HelpNeeded0101]

resolved.

[Staraek]

Hi,

The same situations suits for me. Can you explain me what did you do after? I'm also hacked, locked out after they enabled that thing and want help. Please answer 

[cerritoCode0101]

Hey Staraek, sorry that this happened to you as well, It was a huge pain to deal with. I don't remember the exact steps I took to get it fixed, but I do remember that I had Paypal change my Phone # back to the original. Then using my phone # I was able to authenticate my account via text and log in, once logged in I changed the rest of my info back and took off the authenticator. Sorry if this isn't super helpful.. 

[Staraek]

You give me hope. That's also helpful. I have at last some communication with them through Twitter.