I have four fraudulent transactions from the same merchant for the same amount (USD 9.99 dated 17-Apr-20, 25-May-20, 13-Sep-20, and 25-Oct-20), but PayPal blatantly refuses to acknowledge and not explain. There were never any invoices sent by the seller, and the seller has a fictitious name (in Russian alphabets) and phony email address: <removed>. Despite all of this evidence, PayPal refuses to accept my case (Case Nos. PP-I-12332116, PP-I-12323169). Absolutely disappointing, I do not trust PayPal anymore. Worst customer service ever. I removed all my cards. How do I escalate this matter to the management?
