180 days are up still can’t link and withdraw my money

Lorifox005
Contributor
Contributor

Good day my name is Lori <removed> my account got blocked on the 20 nov and I was asked to wait 180 days before I can get my money ,of which the 180 days are up and I received and email that I can link my bank and transfer my money when I try to do that it says my account has issues but I can’t get anyone to help

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Lorifox005 

 

You can normally withdraw via any linked bank account / card already on your permanently limited account. I don't think you can add a funding source to that account.

So your best option is to contact customer services and ask them to link a card for you OR send you a cheque with the balance in the post as per link.
https://www.paypal.com/us/smarthelp/article/how-do-i-get-money-out-of-my-paypal-account-faq2316

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



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Kudos / Solution appreciated.
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