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v1 card reader issues

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emyboohk
New Community Member
Posted on

Hi

 

Ive had the card reader around 12 months and hasnt been used much. Im trying to set it up to use tomorrow evening and I can't get it to sync.

 

When switched on the green light flashes around 15 times then flashes alternate green/red. The sync button doesnt do anything, no blutooth light.

I've tried several times to do a factory reset but with this same result as the outcome.

 

Any ideas. Im very angry that Ive only used this 3-4 times and now its not working at all. I also emailed customer services and have had no response,.

1 REPLY 1

v1 card reader issues

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PayPal_Siobhán
Moderator

Hi emyboohk,

 

Sorry to hear you are experiencing issues with this. We do have a 12 month warranty with the reader, do you think you may be within these 12 months?

 

To discuss this with the PayPal Here team directly you can call us on  <removed> <removed>or email us at <removed>

 

Siobhan

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