v1 card reader issues

[emyboohk]

Hi

Ive had the card reader around 12 months and hasnt been used much. Im trying to set it up to use tomorrow evening and I can't get it to sync.

When switched on the green light flashes around 15 times then flashes alternate green/red. The sync button doesnt do anything, no blutooth light.

I've tried several times to do a factory reset but with this same result as the outcome.

Any ideas. Im very angry that Ive only used this 3-4 times and now its not working at all. I also emailed customer services and have had no response,.

[PayPal_Siobhán]

Hi emyboohk,

Sorry to hear you are experiencing issues with this. We do have a 12 month warranty with the reader, do you think you may be within these 12 months?

To discuss this with the PayPal Here team directly you can call us on  <removed> <removed>or email us at <removed>

Siobhan