PayPal Here Reader Not Connecting

[kevdyas]

I had a problem getting my iPhone 6 to connect to the reader (I have used it previously so it has worked) - Went into the Bluetooth settings and told it to 'Forget' it. Put the reader into pairing mode... doesn't show up.

Reset the reader back to Factory Defaults, Bluetooth light blinking quickly but still not showing up on my phone within the Bluetooth settings. Tried it with my iPad and my partner's iPhone 5 - still not showing up.

Struggling to think of something else to try - any ideas?!

[Mezelmods]

Ima having the same trouble on my iPad mini. Last four transactions had to be entered manually because reader will not connect

[Korum]

I'm having the same problem with my Galaxy S7, it can't find the Paypal Here card reader. Bluetooth lights are flashing, but no bluetooth device can be found from the Phone or my tablet.

[PayPal_Siobhan2]

Hi Korum,

Thank you for contacting the PayPal Community Forum and Welcome as a new member.

Please contact our PayPal Here team directly in relation to your issue. You can call the team on <removed> or <removed> or email us at  <removed> 

- Siobhan

[Feignhpool]

I'm having the same problem and the help team were as much use as a chocolate fireguard, basically said theirs a hardware fault you need to buy a new card reader great customer service that like

[fangalang]

the trick is to connect to the device via the paypal here app. you click on the 3 bars on the top left then "card readers" then "find and connect to readers"