Lost previous phone, can't connect Paypal Here reader to new one.

Lettuphant
New Community Member

Hello! I lost my previous phone a few months ago and have a temporary iPhone replacement. However, I can't get the Paypal Here reader to appear for it! Even forcing a factory reset hasn't resolved the issue, with the classic 'Sorry, we could not find any available card readers' message.

 

Previous posters have received the advice to Forget the device from all other devices, but as that phone was lost this isn't possible. Does anyone know another fix? I appreciate that it must be a security feature to ensure it can only work on one device at a time, but I have no idea how to say 'Use this one' if even a factory reset doesn't do it?

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2 REPLIES 2

Lettuphant
New Community Member

Figured it out! The answer was esoteric; perform a Software Reset without a Factory Reset, then connect the device in Bluetooth before attempting to connect within the app. Sort of, reverse of how it's done on Android.

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PayPal_paula
Moderator
Moderator

Hi Lettuphant, 

 

Thank you for the update. I am sure it will help other members here. 

 

Appreciated,

Paula 

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