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Card reader faulty

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Jon5
New Community Member
Posted on

This is my 5th replacement card reader in 18 months. The faults have been: taking a long time to connect to Bluetooth(customers are not happy!), not connecting at all, and battery life less than an hour. How long do I have to keep getting replacements from PayPal? I've had no offers of an upgrade to the new machine( I think they are happy to keep feeding out old stock), no offers to give a refund, and no explanation as to why I've had so many faults. Poor customer service!

1 REPLY 1

Card reader faulty

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PayPal_Siobhán
Moderator

Hi Jon5, 


We are sorry to hear you have had this experience. In this case you would need to speak with the PayPal Here team directly for further information on the particular reader issues. You can call us on <removed> <removed> or email us at <removed>.

 

Siobhan

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