Sounds as if the seller has made a mistake with the email addy they put on their auction so the payment may have gone to another account holder.
Tell your seller to do this >>>> (and then if he confirms it i can let you know what to do).
Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.
Advice is voluntary.
Kudos / Solution appreciated.
