Unclaimed

delray
New Community Member

Hi there, I bid for and won sunglasses yesterday and paid through Paypal but the payment is showing as "unclaimed" I can't even cancel it... what's going on?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

If the PayPal status is Unclaimed and there is not a Cancel button next to the transaction on the Overview page, then the payment needs to be manually claimed by the seller.

 

This might be because the seller is new and has to claim their first payment, or because you’ve sent them a payment using your debit/credit card and they either have to manually accept the payment, or need to upgrade their PayPal account to accept it.

 

Note that a seller offering PayPal on their auctions and displaying the PayPal and card logos cannot refuse to accept, or upgrade their account to accept, your debit/credit card payment.

 

If they don't cooperate then the funds will be returned to you 30 days after paying by paypal.


Advice is voluntary.
Kudos / Solution appreciated.
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