Shipping label error message

carnovalesque
Contributor
Contributor

I've been trying for days to print a shipping label but I keep getting the following error message. I've tried using different browsers but I still get the same thing.

 

Screen Shot 2020-12-20 at 11.48.47 PM.png

 

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2 REPLIES 2

Holly1903
Contributor
Contributor

I've been having this same issues for days. It's getting incredibly frustrating. The only advice I have is to use Multi Order Shipping. That worked for me yesterday, if you have an order, but as for me, I'm shipping internationally and that's not an option with multi order. Good luck! Paypal is just the best when it comes to responding to customers. (I'm joking)

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mvptshirt
Contributor
Contributor

Hello, 

 

I've been having headaches for about a week printing UPS labels on Paypal. 

It keeps showing an error message stating it's unable to print the label. 

 

I've tried several ways to fix this problem and here is how it worked for me. 

I'm not sure if it will work for everyone, but I thought it may be helpful to share. 

 

1) Locate your UPS account number - Find your most recent UPS label you printed via Paypal. 

The 6 digit code next to the 1Z in the tracking number will be your account number.

2) Go to UPS Marketplace - https://www.ups.com/us/en/services/shipping/marketplace-shipping.page

And enroll now by setting up an account

3) Then link your marketplace (eBay or Etsy etc.) or eCommerce store using account credentials

4) Once linked, it will automatically show your recent orders from the linked platform

5) Choose the order that you need to create a shipping label - enter package dimension, delivery service, and weight then click next

6) Here comes the important part! At first, it will show the regular UPS rate but please scroll down to the payment section

7) There should be an option saying "Bill My Account"

-> Select and choose Add an Existing Account

-> Choose documents and packages

-> Account Number - ** YOU SHOULD PUT YOUR PAYPAL UPS ACCOUNT NUMBER HERE **

-> Fill out the required information and click next

😎 Then the UPS rate will be adjusted to the discounted rate provided by Paypal.

9) Lastly, please keep an eye on the Shipping Service since it sometimes defaults to Second-day shipping and Un-check Saturday delivery.

Choose ground for the lowest cost.

10) Once you set-up the account, it will always show on the top page to choose which account to use when you create the label. 

 

This is how it worked for me and I hope it works for you guys! 😉

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