How do I refund a transaction in Braintree?


When it comes to refunds, you can only refund a transaction with a Settling or Settled status. If you need to cancel a transaction that has an Authorized, Submitted for Settlement, or Settlement Pending status, you may be able to issue a void instead. With that said, you can choose to issue a refund via the Control Panel or the API


To issue a refund in the Control Panel:

  1. Log into the Control Panel
  2. Click on Transactions in the navigation bar
  3. Scroll to the Transaction Search section
  4. Define your desired parameters and click the Search button
  5. Click on the desired transaction ID link
  6. Click the Refund button at the top of the page
  7. Make any adjustments to the amount (if needed)
  8. Click the Refund button
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