How do I refund a transaction in Braintree?

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Posted on
May-27-2021
03:06 AM
When it comes to refunds, you can only refund a transaction with a Settling or Settled status. If you need to cancel a transaction that has an Authorized, Submitted for Settlement, or Settlement Pending status, you may be able to issue a void instead. With that said, you can choose to issue a refund via the Control Panel or the API.
To issue a refund in the Control Panel:
- Log into the Control Panel
- Click on Transactions in the navigation bar
- Scroll to the Transaction Search section
- Define your desired parameters and click the Search button
- Click on the desired transaction ID link
- Click the Refund button at the top of the page
- Make any adjustments to the amount (if needed)
- Click the Refund button
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