Address problems - Country information cannot be updated

loveatfirstbyte
New Community Member

Hi everyone,

 

I used to have another paypal account registered when i was living in a different country. Now i'm living in usa. And since i cannot update the country information on my address, i closed my account and registered this one.

 

However, when i try to add my credit card information, it  says this information is being used by another paypal accout. (referring my old paypal account)

 

What can i do?

 

Kindly advice

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1 REPLY 1

PayPal_Adrian
PayPal Employee
PayPal Employee

Welcome to the boards!

 

It sounds like you may have another account out there that's  been overlooked.  I would suggest clicking on "Problems logging in?" and then the option for a forgotten email address.  You might be able to recover the email address from there and either log in or reset the password.

 

Thanks!

 

Adrian

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