'unclaimed payment' but not recived by me??

missjosie
New Community Member

i have sold over 20 items on ebay and now people have gone to pay into my paypal account im recieving inboxs off people saying there payment is unclaimed by me, ive used my paypal account before and never had trouble, but ebay says the payments have been made but my paypal hasnt recieved them, does anyone know how to fix this please?

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2 REPLIES 2

gedling12
New Community Member

im having the same problem with one customer ,its saying not claimed by me but not showing on my paypal so i cant claim it

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kernowlass
Esteemed Advisor
Esteemed Advisor

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.



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