Wrong email address

[ramslee]

I'm new to all this paypal and am trying to set up a new account. I have given my email as google mail rather than gmail by mistake as this email stuff is also new to me as the wife does all that 

So the problem is the confirmation email will not get to me. I have tried to change it by going to add new email but this doesn't seem to be helping as I can't access the original email.

Any idea what I can do?

[ramslee]

Anyone??

[PayPal_lucy]

Hey there ramslee,

Welcome to the community forum.

Just to let you know that on the forums you are guaranteed a response, if it’s an urgent matter you would be best to contact customer service.

So from reading your post all you need to do is add on the Gmail address as it's the correct one and request a new email to confirm that email.

To confirm the email address follow these steps.

1. Go to www.paypal.co.uk and log in to your account.
2. Click ‘Profile’ near the top of the page.
3. Click 'Update' beside 'Email.'
4. Select the email address you want to confirm, click ‘Confirm’ and we will send you an email.
5. Click the link in the email to confirm your email address.

Once that done, I would advise removing the incorrect email address.

Let us know how you get on. 

[ramslee]

I've tried that a few times and still no email I now have 2 email addresses showing on my profile both unconfirmed. One showing as my primary but that is the wrong one. My bank account is now confirmed but not my email. So frustrating 😞

[PayPal_lucy]

Hey there,

If this is still an issue then give customer service a call and they can help you to confirm your email address over the phone.  

Let us know how it goes.