Sandbox account - Unable to access

[lascroft]

Hi,

I have been having some problems over the last few weeks trying to access a sandbox account that I set up, probably over a year ago now.

The accounts is a biz account that I used in my store to test the payments.

Whilst the test seemed to be successful, I was then unable to log on to this account to check the transaction details, as I presume I have forgotten the password with it being so long ago 😞

The problem is that when I select the forgot password option, it says it has sent an email to this fictitious biz account, which of course is not real so I have no access to it.

I have tried contacting Customer Services, but I keep getting routed to my live account, and then being told to access this sandbox account through here, however when I do this, I am presented with a "new" sandbox account which appears to have been created when I just logged on.  This has a different account, again fictitious.  The support team advised that the email reminder for my password would be sent here, but when i follow the link, there are no messages, and nowhere on here do i see the option for my biz account 😞

I just seem to keep going round in circles on the site to what i think is sandbox but then routed to live account.

Can anyone help me to actually access this biz sandbox account?

Thanks

Louise

[snowshoe]

The Sandbox has changed quite a bit over the last year and once you get access, it may appear totally different.  For access support you have to either go thru Tech Support (sorry but, the regulare customer support has nothing to with the Sandbox) or you can ask for assistance thru the Developer Forum.  Suggest trying Tech Support first:

https://ppmts.custhelp.com/app/home

Note, if you have not used Tech Support before, you have setup an account first, then you can submit and track your question.

Also, here's a link to the Developer's Forum:

http://stackoverflow.com/questions/tagged/paypal

There are some PayPal monitors who can sometimes assist.

[lascroft]

Thanks for the reply.  I will give those a go tomorrow and see how i get on.

I have just been looking again (I can never seem to get back to a page i found previously when trying to get on to developer/sandbox! ) and I can see that the only account available is this ...facilitator... account.

My problem is that if i try to enter a sandbox account to import, it sends me to another page and it appears to want me to login again??  Here is my problem, as if it wants me to login to the "old" sandbox account, using the old fictitious email ID, i can't as i can't remember the password, and then when i say forgot, it says it has sent a mail to the email account that i am unable to log in to to access the email and i go round in the loop again.

Anyway, I will try out the forum and tech support tomorrow to see if i can get anywhere with this.

Thanks again for the response, and i will update on how i get on.

Thanks

Louise