Am new to paypal and new Ebay seller. Cust bought and paid for item 3 days ago, have had messages to and fro, now she states she is going to cancel paypal payment, doesnt want item she has now had for 4 days. Can she cancel the payment or would she need to request that I refund her.
If you received the payment in your paypal balance then the only way the buyer can get a refund is if you decide to refund her or she files a dispute with paypal and they find in her favour and instruct you to refund her either for non receipt of item or item received but not as described.
Advice is voluntary. Kudos / Solution appreciated.
Many Thanks for that, I will just need to wait for her to decide what she is going to do. Item as described, many photos and description accurate, no reason for return. I offered to take back item a couple of days ago if she had changed her mind. today she is cancelling paypal payment, according to her.
