Recurring subscription payments not received

robserr
New Community Member

For 2 days now my recurring subscription payments have not come in?

 

I've spoken to Paypal and they said it is a systemwide problem and is affecting other merchants.

 

Is anyone else having this problem?

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4 REPLIES 4

PPSavesLives
Contributor
Contributor

Count me in with this problem. Never happened before, very concerning.

I was due about 12 payments yesterday (12-09) and usually get them at around lunchtime UK. Didn't get any. 
After waking this morning I found that one payment came over at around 2am.

Just spoke to them and they told me the same, and said it will be fixed. So don't worry, they're not fobbing you off.

Quick note, I asked and the customers that were supposed to be billed have not yet, so you need to let your customers who's payments were due that they will be billed on a different day. 

They said it could take up to 48 hours.

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robserr
New Community Member

im glad at least im not the only one. it seems like they are more apt to fix something if its affecting more people. Currently there are about 30 payments from yesterday and 30 from today that havent posted. I got 1 yesterday.

 

New subscriptions are going through, but the recurring ones are not.

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Big-Ed
New Community Member

I'm experiencing the same but this is the only place I can even find mention of the problem. Has anyone had their recurring payments start working properly yet?

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PPSavesLives
Contributor
Contributor

My payments are coming through now Big-Ed. They only actually failed to come over on one day (12th Sep) and they then came through on Sunday just gone. 

If you're still  not getting your payments I'd contact PayPal.

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