Receiving payment from ebay buyer

[anna0509]

I have sold two items on bay as I have lots of times before without problems.  Both buyers have paid via paypal and on both items it says 'payment is being processed by paypal'.  There is an option to claim the payment.  When I do this it takes me to my paypal account but neither of the transcations can be seen.  I don't know what to do.  Any help gratefully received

[cordaleone]

Hi, I sold an item on ebay on 24th April. I then got a message saying payment was initiated on 24th April and is being processed the buyer got same message. It asks me to sign up to paypal I already am signed up and have bought and sold numerous items with no problems. What should I do? Thanks.

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[PayPal_paula]

Hi cordaleone,

I hope you dont mind but I have moved your post for you. I have answered a similar question earlier today and I think the information above will help give you the answers you need.

Thanks

Paula

[kavidacat]

Item sold and payment into my ebay account but no trace of the transaction or the money in my PayPal account? Does anyone have any inkling of what may be going on here please?

I have tried communicating with ebay but just get a list of questions which are unrelated. I told them this and got nthe questions again! Same thing with PayPal.

Seems all is well as long as nothing goes wrong - then you are out on a limb. I asked for a person to email me - no luck with that either! HELP!

[LindaPr]

I have been paid £18.50 for goods I sold last week and was paid on 6 May but the amount isn't showing up on my paypal account.  I have received an email confirming the payment and now I looked again today there is nothing in the history, it says I didnt receive any money in a month.  Where is my money?

[PayPal_paula]

Hi LindaPr,

I hope you don't mind but I have moved your post here. I think you will find my post dated the 29th of April helpfull and may help answer your question

Thanks

Paula

[hotstepper80]

I have received payment to paypal from ebay for goods I sold the payment has been pending now for 7 days does anyone know why this is and how long it will take to clear so I can post the items

thanks in advance for your help

M

[PayPal_paula]

Hi kavidacat,

I moved your post to hear as I feel the information in this section may prove usefull to solving your query.

Thanks

Paula

[PayPal_paula]

Hi anna0509,

It sounds like you have an old or incorrect email address on your eBay listing. My apologies for the long reply but taught it best to provide you with all the information I have.

To receive payment for an eBay item, the email address you used on your eBay listing must be added to your PayPal account.

Here’s how to find the email address you used in your eBay listing:

1. Go to www.ebay.co.uk and log in to your account.
2. Click ‘Sold’ in the ‘Sell’ section under ‘My eBay Summary.’
3. Click ‘Sell Similar’ under ‘More Actions’ next to the item you want to be paid for.
4. Find the email address you used in your listing under ‘Decide how you’d like to be paid’ near the bottom of the page.

Note: If you get an email from eBay saying you’ve been paid, the email address where you got that message is the one which must be added to your PayPal account to successfully receive that payment.

To receive your payment, add this email address to your PayPal account.

Here's how to add your email address:

1. Go to www.paypal.co.uk and log in to your account.
2. Click ‘Profile’ near the top of the page.
3. Click ‘Email’ under ‘Account Information.’
4. Click ‘Add’ and enter the email address you used in your eBay listing.
5. Click ‘Save.’

If you can’t access the email address you used in your eBay listing, send the buyer a new payment request. Ask the buyer to cancel the original payment and send a new payment to the correct email address.

Here’s how to request a new payment:

1. Go to www.paypal.co.uk and log in to your account.
2. Click ‘Request Money’ near the top of the page.
3. Enter the payment request details and click ‘Continue.’
4. Review the request and enter a message to the buyer.
5. Click ‘Request Money.’

The original payment will automatically be cancelled in 30 days if the buyer is unable to cancel it.

I hope this helps

Paula