Confirm Email Address

[kjs1969]

Have today received an email from Payypal saying I have received funds but need to confirm the email address it was sent to, log into your secondary account to see the confirmation email.  I have had no email to either accounts.  Can anybody help?  Cheers

[PayPal_Siobhán]

Hi there kjs1969,

I understand you are aware that your buyer has paid for your eBay item but you have not yet received the funds into your PayPal account.

Please do not send out the item until the funds have arrived in your PayPal account balance.

If the payment is still pending in eBay:

• This usually means the email address in your listing does not match the email address on your PayPal account

• You can add and confirm this email address to your PayPal account, or you can contact your buyer to cancel this payment from within their PayPal account and send a new payment to your correct address. Only, the buyer can cancel the payment, and only if it is 'Unclaimed'

Here's how to find the email address that was used in your eBay listing:

1. Find the item you sold and click 'Sell a similar item' under 'More Actions'.
2. Go to the section 'Decide how you'd like to be paid', which displays the email address where the payment was sent.

If the email address displayed in your listing is correct, I would suggest contacting the buyer and checking the exact email address they sent the payment to. Even a minor spelling mistake will mean that the payment is not sent to your PayPal account.

Hope this helps!

Siobhan