PayPal UK Community Chat - 26/04/2017.

[PayPal_david]

Hi everyone!

We will be facilitating the UK Community Chat with our moderation team starting on Wednesday the 26th of April between 4pm and 6pm GMT.

We will be on hand between the above times to answer any PayPal related questions - or just to have a quick chat 

We are going to leave this thread open for questions until the live chat ends on the 26th of April. If there is anything that you would like to ask, please feel free to stop by.

Talk to you soon!

David.

[Daniel90]

Hello again David,i write for my problem last week for error message when i fill the fields in personal information for lift limits.After discussing the problem last week, two days later I received a message from PayPal "Your PayPal Account Has Been Returned to Regular Standing" but limits wasn't lifted.A few days later, I received a message like first one that I had to provide the information,but again when i fill the fields in personal information give me the same error.Proof of identity and proof of address are marked as fulfilled.

"Something seems to have gone wrong.

We’re experiencing some technical difficulties. Please try again later."

[Capone7867]

I would like to ask If I can use the Paypal Business App to send invoices for items I wish to sell, I am do not have a Business Paypal Account though, Can I still use the App to send Invoices?

Thanks

[PayPal_david]

Hi @Daniel90.

I'm glad to hear that you were able to get the initial issue resolved on your account. It's strange though that you saw another request for information on your account to provide this information again.

Sometimes when you complete the required steps to verify your account and get this resolved, it can take a few days for your account to be updated and to remove the steps that may still be showing. Hopefully this will be resolved on your account and then you will not see any additional steps that need to be completed.

Hey @Capone7867.

Welcome to the Community!

If you have the app installed on your mobile device, you can request money through the app. There is no separate app for business and personal accounts. When you click the 'Request' icon on the app, you can follow the steps on screen to request money from another PayPal user.

David.

[Daniel90]

Thank you again for support.

[scottcastle]

Hi David,

I am experiencing the exact same issue as Daniel90.  I am trying to lift the receiving limit on my account but everytime I enter the information at the step "Personal Details" it throws back a "We are experiencing technical problems".  It has been like this for over a week now.  There are also numerous posts on the forum about it as well so it would seem the issue is affecting the whole site and not just one or two members.

[PayPal_david]

Anytime @Daniel90 

Let us know if there is anything that we can help you with in future.

David.

[Daniel90]

Thank you very much now i received message that account has been returned to regular standing.And when i check there is no more limits on my account.Thank you again

[Anne73]

Hi. I'm trying to close my late father's account but I can't find an email address anywhere.

[MiiaChuu]

Hi David,

I have the same problem as scottcastle and Daniel90 here too for the past 4 days. I try to lift the receiving limit on my account and I need to provide some personal information, confirm the address and identity, but every time I press 'Next', the error pops out 

"Something seems to have gone wrong.

We’re experiencing some technical difficulties. Please try again later."

Is there a way to solve this or work around it somehow?

Also, I have a question regarding the proof of address. The only valid papers I can give as proof are the Bank Contract or the Card Contract.

The thing is that the Bank Contract I have, which displays my address, has some other confidential information displayed on it (passwords, etc.) and it is double sided, so there is no way I could send it without exceeding the 2MB limit. 

Yet I have a Card Contract which displays my address and all the signatures from the bank, but it is not specifically a Credit Card Statement, since I was ordering a Debit Card. Does such paper still fall under the Credit Card Statement or Bank Account Statement, or any other available documents from the selection list?

Besides, both documents - the Bank Contract and the Card Contract - I have are not in English, they are fully in Lithuanian (I live in Lithuania). Is that okay?

Thank you in advance for your reply.