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PayPal Community Chat 2/14 - Closed

Moderator

Re: PayPal Community Chat 2/14 - Open


@MP_admin wrote:

I want our list of customers, which looks like it should be available through More>Customers.  However, one gets first only 20 customers (starting with Z last name), and one can add 20 more 6 times, giving max 140.  How can one get the full list since 2013 as promised: "All Customers(Customers with transactions from Jan 1, 2013 to Feb 14, 2018)"


 

Hi @MP_admin,

 

You can download your history using the steps listed here. In cases where you need to go back further than 3 years, you need to contact us so that we can get the full list and send it your way. Once you receive that downloadable history, you'll be able to sort it with multiple different categories to find all the details you're looking for. Hopefully this helps!

 

- Ashley M

 


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Member

Re: PayPal Community Chat 2/14 - Open

I clicked on the contact us link, but there is no obvious category of  question for ordering all transactions earlier than 3 years ago.  "Payments" as the issue leads to no relevant subtopics. Can I make the request directly through you now?

 

Moderator

Re: PayPal Community Chat 2/14 - Open


@MP_admin wrote:

I clicked on the contact us link, but there is no obvious category of  question for ordering all transactions earlier than 3 years ago.  "Payments" as the issue leads to no relevant subtopics. Can I make the request directly through you now?

 


Hey @MP_admin,

 

Regrettably, we aren't able to take any account specific action through the Community. The options would either be to give us a call, or to contact us on Facebook or Twitter. We should be able to get you taken care of through one of those options. Smiley Happy

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Moderator

Re: PayPal Community Chat 2/14 - Closed

Thank you to everyone for participating in this week's chat session!  

 

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

 

If you missed chatting with us today, please come back next week on Wednesday, February 21st at 1pm PT. We'd love to meet you!

 

See you then!

 

-Ashley


If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!