faster payment

paulinea
Member
Member

I withdrew from my account on 29th Sept and chose the faster payment option

Although the payment is showing as completed on my account it has not yet gone into my bank account

All faster payments i have done before have been received in my bank account within 2 days and i have never had to wait this long, waht should i do next?

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4 REPLIES 4

Lillynan
Contributor
Contributor

I transferred funds on 30/09/11 from my paypal account to my bank using the fast withdrawl option and usually when I do this on either a Friday or Saturday the funds are in my bank on Monday morning.The funds are not in my bank account today and I need the money to cover a mortgage payment which I will not be able to pay if the withdrawl does not hit my bank account today.I had a similar problem twice last week,Saturdays transfer didnt go in until late Monday afternoon and a withrawl from Tuesday which should have gone in on Thursday and a withrawl from Wednesday which shoud have gone in on Friday did not hit the bank account until late Friday afternoon after I had spoken to paypal customer support.Paypal customer support are very understanding and helpful as far as they can be but in this situation I want and need my money.Paypal get their payment from me immediatly an item is paid for and I feel that if I pay for the faster withdrawl that is what I should get.I suffer from mental health issues and a problem like this sends my stress and anxiety levels soaring.I would like for someone in paypal to sort this problem out because it is not fair to their customers to be left in a situation like this.Please help.

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PayPal_Wayne
Moderator
Moderator

Hi there,


At any point withdrawals could be placed under review and this could take up to 72 hours so I wouldn't rely on a timeframe based on how it was in the past for you. There is that chance that the money take up to two days longer to begin even processing I'm afraid.


Wayne

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Lillynan
Contributor
Contributor

Hi,Here I am again,same problem with faster paypal withdrawl to my bank account.Withdrew on Friday 21st of Ocotober am and Saturday 22nd of October pm both showing as completed in my paypal account and the withdrawls have not yet reached my bank account.I am just a bit puzzled and a lot angry that for 2 weeks everything was ok and I am now back to the same problem as I had at the start of the month.Why does this happen for a few days and then everything is ok for a couple of weeks and then back to the delays which cause havoc with my financial planning.This is my money and I have worked hard to earn it and I need it today.I pay my paypal and ebay fees on time and expect that when I pay for a service to enable me to pay other bills on time that that service is provided by the company of which I am a customer.Paypal seems to forget that we are their customers and we pay for and expect that service to be reliable and it is not and the customer service at least what is supposed to be customer service is non-existant and most certainly not supportive of me as their customer.I have now got to try to some money into my bank account today to cover bills and because I am subject to an iva I cant even get a temporary overdraft as I am not allowed to borrow any money until the iva is finished.I will then go overdrawn at the bank and because it is not an agreeded overdraft I will have to pay bank charges.Please,please paypal do something about this becasue it is not just me that has this problem and it is not fair to us your customers and it is causing major headaches for your customers.

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PayPal_Wayne
Moderator
Moderator

Hi there,


The timeframe we give to process quick withdrawals is 1 - 2 working days, if the funds are withdrawn on the Friday, the first working day would be Monday morning. I would expect the funds to available either Monday or Tuesday I'm afraid.


Wayne

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