Wrong Withdrawal After Adding New Bank - Was on Pending, Now Completed, Costumer Service Useless!

[AzYo]

Hi,

Must mention the costumer service is really useless, bad and so difficult to contact and have some actions made once really needed.... I don't have these difficulties with other brands that provide similar service, that's really a pity. 

As for the issue, yesterday I added another bank account to my be linked to my PP account so I could withdrawal some money to it in the future. As a weekly basis I withdrawal some money from PP to my bank account, so after adding a new bank account I went in and withdrawal money from PP to my bank account, in which I was aiming to withdrawal to my regular "old" bank account and not the one I've just added... apparently once you connect another new bank account to you PP, the "smart" system makes it your default account for withdrawal, and so I didn't notice that the recently added bank account was the one selected when I press next on the withdrawal process and ended up with unintentional action of withdrawing to the wrong linked bank account. Now it is getting funnier when I realized that I had a mistypo in the branch number when connecting that new bank account prior, so funny case ended up with an even worst situation, not just withdrawing to an incorrect bank account but also to a totally incorrect bank account details as the branch number I've put in is wrong, leave the fact that as I mentioned I was aiming withdrawing to my "regular" bank account that I've been using since forever. Since the action I've made was for a just added bank account, it said the system will need 24/h to **bleep** since it is a new bank account. So I was glad and happy thinking I will just contact costumer service and it will be easily taken care off, funny me.

Paypal customer service experience (In which I called after realizing that the quiet messaging service is just for the show, by the way up until now didn't get any respond from that system pffff) was so bad and so unhelping, first call ended up waiting 30 min on the phone after a promise that she is advising some higher position person in charge, apparently she just transferred me the idiot to god know where and I've ended up in a totally wrong place. So I explained myself all over again, thinking ok lets be polite it will get fixed, and the only thing I got is that she will file a ticket to the holy back-office that can't be reached by phone since it is so holy and they usually reply within 24/h, I told the nice lady that this is crucial as I'm saying as a costumer who pays tons of fees using paypal, contacting her to assist me as I made a mistake and wrote the wrong branch number and that this action is on pending status so I'm assure PayPal from their side can do something to stop it, cancel it or at least for crying out loud change the details so the correct bank from my connected bank account will be chosen, I even told her, here take some more commission on that just do your job... anyhow got the same answer, back-office bla bla 24/h and said that I have around 50/50 percent chance that they will be able to do it or not... which is so damn ridiculous, the action is on damn PENDING status from pp side, so why not helping a costumer who made a typing mistake and hear him out and handle it I really do not understand. I use other same service providers, pioneer etc and I've never encounter in a system that doesn't have a fallback process in case a costumer place a wrong withdrawal like it is almost 2018?!? Anyhow, called today again, got an answer that this is what it is and that basically I should pray to the lama that the money will bounce back in my PP balance as I typed the wrong branch number, or, alternative, I should contact the bank and tell them to ignore this transaction, and again a reminder the action was still on PENDING! 

Long story short, the action went to be "Completed" instead of "Pending" couple of hour ago and I basically have no one to talk to, even though we pay so much commission and paypal is very amazing with slogans for being so safety and helpful. 

Rest assure that I'll have to do a serious consideration of moving away to a more commission justified similar service. 

[kernowlass]

@AzYo

So you didn't bother to check when you withdrew funds which account the funds were being sent to?

Then you were annoyed that they were being sent to the one you just added?

Then you made a mistake when adding that bank account and entered incorrect details?

So when you withdraw funds (which is an automatic procedure and unlikely customer services can stop it completing), you phone customer services and insist they correct your mistake and then have a go at them when they can't.

And all that is paypals fault and not your own?? ok

[AzYo]

Hi @kernowlass,

Thank you for your reply :).

First of all, I have no clue why this thread has been posted 3 times, cant point the reason for that, my apologies. 

Second of all, also would like to apologies the many grammar and misspelling in the original message, wrote it down in a rush of time, although english isn't my native language I still can recall some of these annoying mistakes.

And for the point, let me try to answer your reply in a straight forward way assuming we don't know each other at all, and that I didn't go at the costumer service just because they cannot assist me, read between the lines and my very long post and you realize that I got through hell while eventually got a systematic reply of: "cross your fingers and maybe the result will be in your favor". 

Now, I'm the costumer, not the service provider, calculate my action of withdrawing money from paypal to my bank account on a weekly basis since a while now, now besides occasionally paying extra fees (if I withraw less than 300usd) and some another exchange rate fees I would say that these spectacular fees should be for a reason. Rest assure that the cost for all this is my PURE mistake, yeah I'm human after all, actually made 2 dumb mistakes, I can scream it out loud if that helps you out. Not even for one second I didn't blame any of PP or the nice lady behind the phone in costumer service, but, and that's a big BUT, I'm accusing the costumer service for being pretty unuseful, I'm blaming Paypal for being unhelpful in time of need and some more accusations. When we the costumer pays fees for some sort of service, lets say Buyer Protection, PP cut a fee out of it to help out in case needed. Why taking fees (sometime 2 level of fees) out of a bank withdrawal if lets say the dumb costumer made a tiny mistake admitting it loud and calling the costumer service less than an hour after he made that mistake for their help to fixing it before it is too late. More than that, the action was on PENDING, means it was assets by Paypal end before moving on and actually execute that action, but, since the nice lady from CS cannot contact the holy back-office departure, I was left with simply but praying for luck only, even when I mentioned that dumb me admitting out loud wrote the incorrect branch number, do you see where I'm going?! Like aren't this is why we using Paypal from the beginning in order to feel safer, in order to have a service that can assist you once you made a mistake or a mistake was happening that affects you as well. And of course, I'm not saying everything is possible, but, somehow, since I have my share in the tech era, I believe that if an action is on PENDING status, paypal can from her end interrupt it on a basis of the costumer statement who's this action made on his behalf, saying over and over in any way possible, executed with a mistake that he really only want to re-excute it but with the correct details...

What can I say... it is like I'm aware now that the slogan safety from paypal campaign should be taken very light headed, maybe I'm just too of a believer.

[AzYo]

Oh and by the way for, no I didn't triple check which bank was selected once I press next on the withdrawal process, as I explained, I had one bank already connected to my pp account and I've been withdrawing money from pp to that bank account (the only one that was connected) for a while now on a weekly basis, but, the way the system works, when adding a new bank account, it makes it the new top priority in the withdrawal bank selection, therefore, as a mistake I didn't notice that the newly added one was the one selected, that is all, can happen anytime to anyone, and I assume happened many times before and many more times in the future, there should be a better way paypal could address that helping the costumer and solve his human mistake.