Understanding what can and cannot be taken from your wallet

Bryndog
Contributor
Contributor
Hi I am struggling to understand what can and cannot be taken from your wallet. I set up a PayPal credit account to by a phone and used PayPal credit Because the setting up of a direct debit in PayPal does not work I have had to manually add money, however even though I deposited enough money to cover my payment PayPal did not take it but charged me £12 + interest for late payment. When I queried this, they said they don't have permission to take from my wallet but then proceeded to pay for something else from same wallet. There is no rhyme or reason to what they decide to take or not, just seems like a scam to charge me late payment fees. Can anyone explain what criteria they use to decide whether to pay a bill or not? Seems bizarre that there are funds in the wallet to pay the bill but they won't take them, saying that I have to manually pay the bill If this is the future of banking then they can keep it, as at least with traditional banks they normally refund the charges when you explain the situation PayPal won't.... Thanks
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PayPal_Siobhan2
Moderator
Moderator

Hi Bryndog,

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

If you have an available balance on your PayPal Account these funds will be used to pay for an item/service, it is not used to pay the monthly bill on PayPal Credit. To pay this you can contact the PayPal Credit team directly on 0800 368 7155, please advise them of the late payment fee and the confusion regarding paying your bill. They may be able to credit this late payment fee for you.

 

Thanks - Siobhan

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