Funds Withheld Survey - Please read & reply...

PaulMoore
Contributor
Contributor

Had your withdrawal held in either "pending" or "processing" state, please reply giving as many details as possible.

 

Here's a template to make things easier.

 

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How many months/years registered with Paypal?

 

On what date did you start the withdrawal?

 

How much was the withdrawal?

 

How long did it say it would take? 24hrs, 72hrs?

 

Completed or not, how long has it been so far?

 

Do you own or access any other Paypal accounts from the same PC?

 

Have you ever had any chargebacks, reversals or disputes registered against you via Paypal?

 

Does your bank support faster payments? Yes, No, Unknown

 

Have you had any contact with Paypal over your withdrawal and if so, what was the content?

 

Is your bank account verified with Paypal?

 

Did you have any existing limitations (other than withdrawal limits) at the time of withdrawal?

 

Additional Comments...

 

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It would be interesting to see all these issues in one place... so we can try to uncover exactly what's going on.

 

Thanks.

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7 REPLIES 7

beejeezus
Contributor
Contributor

How many months/years registered with Paypal? more than 5

 

On what date did you start the withdrawal? 2.09.12

 

How much was the withdrawal?£140

 

How long did it say it would take? 24hrs, 72hrs? 24hrs

 

Completed or not, how long has it been so far? not completed any transactions - transaction reversed have tried 7 times

 

Do you own or access any other Paypal accounts from the same PC? no

 

Have you ever had any chargebacks, reversals or disputes registered against you via Paypal? no

 

Does your bank support faster payments? Yes, No, Unknown yes

 

Have you had any contact with Paypal over your withdrawal and if so, what was the content? content? there ws no content just reading of standard script and a load of rubbish when challenged

 

Is your bank account verified with Paypal? yes

 

Did you have any existing limitations (other than withdrawal limits) at the time of withdrawal? no

 

Additional Comments...

 

words fail me ...................

 

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PaulMoore
Contributor
Contributor

Might seem odd replying to my own thread... but there's a method to my madness 🙂  This is my second withdrawal attempt on this account.

 

How many months/years registered with Paypal?

Since 4th September 2012 for personal account, 2 years + from business account which was the source of payment.

 

On what date did you start the withdrawal?

10 September 2012

 

How much was the withdrawal?

£50

 

How long did it say it would take? 24hrs, 72hrs?

21hrs when I tried to withdraw, subsequent email said 72hrs.

 

Completed or not, how long has it been so far?

Only a matter of hours...

 

Do you own or access any other Paypal accounts from the same PC?

Yes.  I manage our company accounts from this machine and others in the building.

 

Have you ever had any chargebacks, reversals or disputes registered against you via Paypal?

Never.

 

Does your bank support faster payments? Yes, No, Unknown

Yes.

 

Have you had any contact with Paypal over your withdrawal and if so, what was the content?

No... only the subsequent email telling me it wouldn't be 21hrs but 72hrs.

 

Is your bank account verified with Paypal?

As of this afternoon, yes.

 

Did you have any existing limitations (other than withdrawal limits) at the time of withdrawal?

None.  Identity & bank account verified.

 

Additional Comments...

This is the second withdrawal attempt this week.  First one took 72.5hrs to reach the bank, prompting legal action. Paypal's Executive Team responded today to explain why it was withheld and that future withdrawals would still be withheld despite them having irrefutable proof that the transactions are genuine and present no risk to Paypal.

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PaulMoore
Contributor
Contributor

Still not had second withdrawal - but had final response from Executive Escalations.

 

Next step, court.

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smart-stuff
New Community Member

 

 

How many months/years registered with Paypal? 1 month

 

On what date did you start the withdrawal? 5/9/12

 

How much was the withdrawal? £500

 

How long did it say it would take? 24hrs, 72hrs? 2-3 days email stated by 10/9

 

Completed or not, how long has it been so far? took 7 days arrived 12/9

 

Do you own or access any other Paypal accounts from the same PC? yes

 

Have you ever had any chargebacks, reversals or disputes registered against you via Paypal? no

 

Does your bank support faster payments? Yes, No, Unknown yes

 

Have you had any contact with Paypal over your withdrawal and if so, what was the content? yes, they stated it was because it was a 'huge amount' or that it was due to a system upgrade and I should just accept it and expect any withdrawal to take this time & need to be reviewed!

 

Is your bank account verified with Paypal? Yes

 

Did you have any existing limitations (other than withdrawal limits) at the time of withdrawal? no

 

Additional Comments...

 

3 withdrawals, £500 (7 days) £500 (7 days) £450 under review no real answer from Paypal, 2 agents giving me different answers not filling me with confidence and as a business account need better cash flow than this!

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RowBot
Contributor
Contributor

Great idea PaulMoore

 

How many months/years registered with Paypal? About 2 years

 

On what date did you start the withdrawal? 10th Sep

 

How much was the withdrawal? £99

 

How long did it say it would take? 24hrs, 72hrs? Told it would 13th Sep 

 

Completed or not, how long has it been so far? No, 3 days now

 

Do you own or access any other Paypal accounts from the same PC? No

 

Have you ever had any chargebacks, reversals or disputes registered against you via Paypal? 1 dispute

 

Does your bank support faster payments? Yes (Natwest)

 

Have you had any contact with Paypal over your withdrawal and if so, what was the content? Phonecal, spoke to 2 people, asked why I wasn't informed that my momey was being held, couldn't give an answer. Also emailed a complaint, no response

 

Is your bank account verified with Paypal? Yes

 

Did you have any existing limitations (other than withdrawal limits) at the time of withdrawal? No

 

Additional Comments...

This is the 2nd time my money has been held without warning. Last time I made several complaints & ended up getting compensation. This time I called & got nowhere which is par for the course with these idiots. I then sent in a complaint via email which they haven't responded to, it's been more than 24 hours now

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Sally4th
Contributor
Contributor

How many months/years registered with Paypal? 5 years

 

On what date did you start the withdrawal? Thursday 13th Sept.

 

How much was the withdrawal? £21.00

 

How long did it say it would take? 24hrs, 72hrs? 24hrs

 

Completed or not, how long has it been so far? 23hrs

 

Do you own or access any other Paypal accounts from the same PC? No

 

Have you ever had any chargebacks, reversals or disputes registered against you via Paypal? No

 

Does your bank support faster payments? Yes-First Direct

 

Have you had any contact with Paypal over your withdrawal and if so, what was the content? No

 

Is your bank account verified with Paypal? Yes

 

Did you have any existing limitations (other than withdrawal limits) at the time of withdrawal? No

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beejeezus
Contributor
Contributor

I finally got my money....................................! And £10 compensation. What a joke

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