why is not accepting my debit card details?

LauraBell
New Community Member

yesterday i just joined pay pal and i kept opening and deleting an account as some things were going wrong so finally i opened one last night but when i went to put my debit card details in this came up 'Before you can add this credit card to another account, you must contact...' i had no problems putting in my details yesterday so what is going on?

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2 REPLIES 2

tservers
Frequent Contributor
Frequent Contributor

Obviously you raised a red flag at PayPal. Your best bet is to call them to straighten it out.

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PayPal_Siobhán
Moderator
Moderator
Hi there LauraBell, For security reasons, a debit card or credit card can be associated with only one PayPal account. You received an error when you tried to add your card because the card you were trying to add was previously linked to another account. I would advise you to call us by clicking on the contact link at the bottom of any PayPal page, we can then review the details of your closed account and maybe re-set the card for you. Hope this helps! Siobhan
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