Desparte from getting support

asor
New Community Member

Hi,

I've tried to contact PayPal using the website email and via phone. All I get is autoreplies and afterwards supporters that aren't aware to the process I made according to a long and expensive phone call with PayPal's support. It is very frustrating. No ability to get voice support online (skype or whatever), and currently PayPal holds my money and I really have no one to speak with. All the replies I get are totally disconnected from each other so I can't even answer one reply, since it takes so long and even afterwards not the same person will read it, so I get a redundant reply again. As an example they keep asking me the same materials I've already sent.

 

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@asor

 

 

Have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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asor
New Community Member

nice, didn't know that. thanks!

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