Cannot confirm Bank Account??

Dean2012
Contributor
Contributor

Hey people so, here's my problem...



I went onto my "To Do" list and clicked confirm Bank Account. It tells me that on the 17th November 2 small deposits were put into my account by Paypal and I need to now confirm them (as per usual when doing this).



I've gone into my online banking but there is absolutely nothing there! 😞



What can I do about this?!



Thanks!

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4 REPLIES 4

Esox
Contributor
Contributor

Not a useful reply to Dean but I am having the same problem that my bank account which I operate online is not showing the two amounts credited to the account.  This is a new acount but I have operated PayPal through my old Nationwide account for years.

I have updated to a new credit card with no problems.

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PayPal_david
Moderator
Moderator
Hi guys, Sorry about the delay in getting back to you both. The random deposits take on average between 2 and 3 working days to appear in your bank account transactions. Have the deposits appeared yet? If not, you should try calling us directly on 08707 307 191 in order for us to look in to it further for you. David.
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shnnnryn
New Community Member

Is it possible to resend the random deposits?

 

I tried to setup in 2012, but forgot to check my account. My electronic banking does not allow me to go back that far, and I can't find the statement with them on.

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PayPal_Dian
Moderator
Moderator

Hi Shnnnryn,

 

Thank you for posting in our community.

 

Yes, it is possible to resend you the random deposits. Our customer service team can do that for you :). 

Please click 'Contact us' at the bottom of each page. You can choose to call or send us an email. Both will be fine in this case. As soon as we have received the email or call we will be able to resend the random deposits to your bank again so that you can confirm your card. 

 

Dian

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