Adding and verifying bank account

[redzone3360]

I recently changed banks and I'm having real problems in adding it to my PayPal account.

I add the information and the screen then it tells me the device isn't recognised so I'm going to get an automated message. That's fine other than when I try to select which phone number I want the message to go to I can only select one of the three numbers I have listed.

I can't, for example, select my primary phone number or my work telephone number (which is a direct line).

Why is this so difficult?

There doesn't appear to be much help in 'help' so I hope the kind people of the forum can.

Thanks in advance.

Ian

[PayPal_Siobhan2]

Hi redzone3360,

Thank you for contacting the PayPal Community Forum and welcome as a new member! 

Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook, Twitter, email or phone and we would be happy to advise.

Thanks - Siobhan