If you use Auto Sweep to transfer funds from PayPal to your bank account (which is a good feature) you need to be aware that Auto Sweep can be turned off by PayPal without any notice to you (a very bad feature of bug)
Here is what happened to me,.
We received an email from PayPal that there was a charge back via AmEx and that funds would be taken from our PayPal account until the dispute was resolved. We answered the dispute and refunded the money to our customer.
We did not realize and PayPal did not tell us in the email or otherwise that autosweep was turned off not by us but by the system.
When anticipated deposits were not made to our bank account, we got overdrawn and got bank charges for being overdrawn.
Calling PayPal support, was shown that we could make a transfer to our bank, which we did, and also turn on auto sweep, which we also did. It took several days for these funds to get to our bank, during which time we got overdrawn at the bank again.
PayPal support suggested that we write a complaint and we got two replies:
1. Denying that this happened
2. Recognizing that this happens and thanking us for the good suggestion to have system notify us if and when autosweep is turned off
Has this happened to anyone else?
How can we pressure PayPal to do the right thing and notify us if and when auto sweep is turned off?
