Unable to access my account, please help!

[BoNfiRe]

As the topic says, i'm unable to access my paypal account...

I have tried loging in with user details of which fails, I then proceeded to retrieve my password, but when I do anything on that page I get the following...

"Sorry, an error occurred after you clicked the last link"

I have searched google, and here in the community forms, and have tried the numerous things, like clearing cache and changing browser. None have worked! Had to create a new account just so I could post here!

Thanks for your time

-BoN 

[h4mmy]

I had to make this account to post this, but on my main paypal account which is linked to my card, I have forgotten the password, I still have access to the email however when I send a recovery email for the password I get the following message - 

Sorry, an error occurred after you clicked the last link

If you were in the process of buying something, or sending money to family or friends, we recommend you check both your PayPal account and your email inbox for a transaction confirmation after 30 minutes.

If you came to this page from another website, you may want to return to that site (we advise that you don't just use your browser's back button) and restart your activity.

If you stumbled upon this page from the PayPal website, simply click the PayPal logo in the top left corner to return to the UK home page and restart your activity. You might have to log in again.

If you wish to sign up to PayPal, please click the PayPal logo and then click the “Sign up” button.

What do I do and how can I access my paypal account again?

Thanks.

[PayPal_Maria]

Hi BoNfiRe,

Thanks for posting your query on the UK Community Forum

Sorry to hear you are having difficulties with accessing your PayPal account and resetting the password. As we can only offer general advice on the public forum, I’d strongly recommend contacting our Customer Services team by phone for assistance. They will be able to locate your account and guide you through accessing it again.

If you click on the “Contact Us” link at bottom of any PayPal screen and chose the option to contact by Phone, you will receive the telephone number and a one time passcode.

I hope this helps,

Maria