Paypal is asking me to verify my account even though I don't use a phone

wrux
Contributor
Contributor

I travel a lot and never have the same phone for long. The phont number on my account is an old phone from years ago and now paypal has decided that I need to verify myself. 

 

 

I have a Japanese sim card right now but it's not the phone on my account. 

 

It's impossible for me to contact paypal or submit some sort of support request because you have to be logged in. Does somebody know of a way to contact paypal support directly?? 

 

I tried connecting via my VPN in the UK and paypal is still asking me to verify myself. 

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1 REPLY 1

PayPal_Martin
Moderator
Moderator

Hi wrux,

 

Welcome to our Community!

 

It would seem you are going through security measures on your account. I would suggest not using VPN's whilst logging into your account, these some time trigger security alerts. If you are still having an issue logging in, please contact our Customer Support by phone 0800 358 7911 in the Uk and 003531 436 9004 from abroad. They will help you gain access and update details on your account. Please note you cannot add a number from another country your PayPal account, as the country cannot be changed. Therefore the telephone country prefix will remain the UK. 

 

Thanks

 

Martin

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