More that 1 account?

[Redrobbo]

Hi. I have just been sent an eBay refund and can't see the transaction or the purchase transaction when I log on. Other recent transactions are also missing all I can see is a purchase I made from a seller in USA in August. Is it possible I may have set up 2 paypal acounts and can they be combined? Thanks.

[PayPal_Siobhan2]

Hi Redrobbo,

Thank you for contacting the PayPal Community Forum and welcome as a new member!

Yes it is possible you may have created 2 PayPal accounts using 2 different email addresses. Unfortunately it is not possible to combine the 2 accounts. If you know what other email address you may have used to create a second account you could try and access this account to locate the transactions.

When checking out on eBay you also have the option to use PayPal's Guest Checkout. During this guest checkout process you will be asked to enter in your card details manually rather than logging into a PayPal account. If you have used this option you would still receive payment confirmation emails from PayPal but the transactions will not appear on your PayPal account.

I would recommend contacting our Customer Support team by phone and they will be able to establish whether you have 2 PayPal accounts or you used the guest checkout process. Please call 0800 358 7911.

- Siobhan