Hi Xabier10,
Thank you for contacting the PayPal Community Forum and welcome as a new member!
Fake emails, also known as 'phishing' or 'spoof' emails, attempt to trick you into revealing personal or financial information such as bank account details, credit card details and passwords etc. These fake emails often link to fake (spoof) websites where your information can be collected if you type it.
You’ll know that an email is not from PayPal when:
- It begins with a generic greeting like ‘Dear user’ or ‘Hello, PayPal member.’ We'll always begin with your first and last name or the business name on your PayPal account.
- It asks for financial and other personal information. Our emails will never ask for your bank account number, debit or credit card number etc. We'll never ask for your full name, your account password, or the answers to your PayPal security questions in an email.
- It asks you to provide the tracking number of a dispatched item, before you've received the payment into your PayPal account.
- It includes a software update to install on your computer.
If you think you’ve received a phishing email, forward it to spoof@paypal.co.uk (so we can investigate) and then delete the fake email from your mailbox.
- Siobhan
