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Complaint about Paypal

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ceebdub
Contributor
Posted on

I had an issue, where Paypal lost all of my money for a while, I did not get a satifactory answer so tried to make a formal complain. This takes some time and when I went to submit, nothing happened. I know Paypal are trying to wear me down so I ust give up. How to I contact someone are this organisation who will listen to my complaint?

2 REPLIES 2

Complaint about Paypal

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kernowlass
Esteemed Advisor

How can I make a formal complaint to PayPal?

 

To submit a formal complaint to PayPal:

  1. Go to our Customer Service page.
  2. On the right, under 'Contact PayPal', click Email Us.
  3. Enter your details and click Log In, or if you can’t log in, click Continue on the right side of the screen.
  4. On the 'Send an Email' screen, from the 'Topic' dropdown select File a complaint, then select the sub-topic How to make a formal complaint to PayPal, and click Submit.
  5. Read the information on screen. If you're sure you still need to submit a formal complaint, click Continue.
  6. Complete the form with your details and click Submit.

We'll be in touch as soon as possible to address your complaint.

 

 

 

 

Failing that I found this in the paypal user agreement.

 

 

14.2 ECC-Net, Financial Ombudsman Service and CSSF. If you have a complaint to make about us, you may choose to escalate it by contacting one of the following:

  1. European Consumer Centre (ECC-Net). You may obtain further information regarding the ECC-Net and how to contact them at ( http://ec.europa.eu/consumers/redress_cons/).

  2. UK Financial Ombudsman Service (FOS). For UK resident Users only - the FOS is a free, independent service which might be able to settle a complaint between you and us. You may obtain further information regarding the FOS and contact the FOS at http://www.financial-ombudsman.org.uk.

  3. Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg. You can contact the CSSF at 110 Route d’Arlon L-2991 Luxembourg. You may obtain further information regarding the CSSF and how to contact them at: http://www.cssf.lu.


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Complaint about Paypal

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debbiejh
New Community Member

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