Changing phone number while account is locked
JordanBOY
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Posted on
Jan-28-2016
05:08 AM
Hi my account got locked because paypal thought that it wasnt me who was accessing the account. To unlock you can receive a text message, but I dont have access to that number anymore and would like to change it. Please help!
1 REPLY 1

PayPal Employee
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Feb-17-2016
01:32 AM
Hi JordanBOY,
Thanks for posting.
If you do not have access to the phone number on your account anymore you would need to get in touch with our customer service team. We can update the phone number on your account so you can receive the text message you need to login.
To get our details click 'contact' at the bottom of the PayPal page and them call us or email us. You can also reach us on Facebook www.Facebook.com/PayPalUK or on Twitter @AskPayPal .
I hope this helps.
Rachael

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