Cannot close account!

[empire1]

Hi, 

Maybe a mod can help me with this?

I've been trying to close my account for 2 weeks now. Every time I try and close it I get the following message 

"This account cannot be closed until the funds transfer from your bank account is completed."

I do not have any funds that have just been withdrawn, everything has cleared.

I have removed all the cards except for the primary one, which it doesn't let me remove - still no joy.

I cancelled all pre approved payments - still no joy.

Can anyone look into this please?

[snowshoe]

Issues like this can only be resolved thru customer support.  Unfortunately they are the only people who can help as no one here has that capability.

[PayPal_Dian]

Hi Empire1,

Thank you for posting.

Sorry to hear that you want to close your account. Snowshoe is right, In order to get this resolved you would have to contact us. You can contact us through our website, twitter or Facebook and we will be able to help you. It sounds that something is still processing and this needs to be cancelled or completed so that you can close your account. So please contact us and we will fix this for you. 

Dian

[kernowlass]

Again i ask why can you help them via twitter or facebook but not here??

[empire1]

Hi Dian,

Thank you for the reply. Is this the correct Facebook page I need to message? https://www.facebook.com/PayPal

I am in the UK

Thanks again