Ebay: This order was not successful. Order cost has not been included in the total amount.

matrixkey
Contributor
Contributor

I tried multiple times with different browsers (30+ years as a computer tech) and Ebay gives this message when trying to make a purchase: "This order was not successful. Order cost has not been included in the total amount."   Ebay says it is PayPal causing this error.   I've checked my PayPal account details, have checked my bank online and have plenty of money in the account to buy this item which is under $10 and have verified everything is good to go.   This problem seems to have started after I got a partial refund on an eBay sale recently.   At that time I made another purchase and had the same error come up but eventually the sale went through.   Now I can't seem to buy anything and have tried multiple times but nothing goes through successfully.  

Login to Me Too
4 REPLIES 4

matrixkey
Contributor
Contributor

Oddly just by changing my payment method at checkout the an ATM card on the same banking account the purchase went through (2 of them).   It all comes from the same bank, same source.   

Login to Me Too

matrixkey
Contributor
Contributor

correction on spelling in my last replay - should be "checkout to an ATM card"

Login to Me Too

khaoulaben
Member
Member
i have a question after this you got your money back or not?? because i have the same problem and i can't find my money anywere and i don't have any proofs in paypal what should i do
Login to Me Too

izombo
New Community Member

Perhaps it has something to do with receiving a refund from eBay. Unfortunately, eBay removed the item I had won and already paid for. I went into my PayPal account and saw the payment pending. Because eBay doesn't provide details on why the item was removed nor how to proceed, I simply clicked "cancel" on the charge in my PayPal account.

I don't know any solution to this problem yet as I'm awaiting a response from PayPal.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.